FAQs

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WHERE CAN I PLACE AN ORDER?

** To enjoy your shopping experience with us, you need to have a Mo. account first. Sign up **

• Website: www.mostory.co
• Line ID: @mostory.co
• Facebook: mostory.co

Note: Shopping on our website is the fastest and the most efficient way. This channel will be given first priority.

DO YOU HAVE ANY STOREFRONTS?

Yes, we do have our mini flagship store called ” Mo. Museum & Objects That Matter ”
The address is 196/5 Pradiphat 14, Samsennai, Phyathai , Bangkok 10400

You can park at ” The Camping Ground ” (parking fee applied).
OR you can take BTS to Aree station & take motorcycle taxi to our shop.

HOW CAN I PLACE AN ORDER?

***To enjoy easy shopping with us, you need to have a Mo. account first. Sign up ***

At check out, if you have special privileges (promotional codes or store credit ), do not forget to enter them. Upon completing your order, you’ll receive an e-mail confirmation.

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WHAT PAYMENT METHODS ARE AVAILABLE?

Payment Methods:

  1. Credit /Debit Card: We accept Visa and MasterCard.
    Note: For debit cards, please make sure your card supports online shopping.
    Common declined payment reasons and solutions:
    The account doesn’t have sufficient funds
    :     Check your bank account to make sure it has enough, then try again.
    The name of the account owner doesn’t match the information you provided.
    : Update your billing information with the correct details.
    The issuing bank doesn’t allow using the bank account for online or international transactions.
    : Contact your bank to allow these types of transactions, then start again.
    The bank account doesn’t exist anymore.
    : Update your billing information with a different bank account or credit card.
    There are a limited number of transactions 
    : Please contact your Bank.
  2. Bank Transfer: After you received the order confirmation number from us. We will send you the bank account number. Please send the transfer slip together with the order confirmation number to our LINE @mostory.co OR by e-mail: hello@mostory.co

WHAT IS MO.’S PRIVACY POLICY?

All pages of our Mo. website are in Https. HTTPS is a secured protocol, which means all
communications between clients’ browsers and our website are encrypted. This prevents people from
hacking into the requests to retrieve sensitive information such as passwords, credit card numbers, etc.
For more information click

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HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Depends on the type of delivery chosen, for express delivery will take according to the number of day below.

  • Bangkok, including Nonthaburi, Samut Prakan, Pathum Thani: 1-3 business days
  • Rural Thailand: 2-4 business days
  • Singapore: 3-5 business days
  • Japan/Korea: 5-7 business days
  • Australia/New Zealand: 10-14 business days
  • Europe 10-14 business days
  • US/Canada: 10-14 business days
  • Others: 12-20 business days

For ordinary delivery, it will take longer and usually will be between 15-30 days.

HOW MUCH WILL SHIPPING COST?

Depending on the weight of the product,  type of delivery & the destination country.

Please input the 3 details above while you add cart or check out to see the cost of shipping in each transaction.

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HOW DO I KNOW THE STATUS OF MY ORDER?

Check your Order History by clicking on your username in the upper right hand corner of our website then click “My Orders”.

HOW DO I KNOW THE STATUS OF MY RETURN?

Check your Return Status by clicking on your username in the upper right hand corner of out website then click “My Returns”.