FAQs

Purchasing

** To enjoy your shopping experience with us, you need to have a Mo. account first. Sign up **

• Website: www.mostory.co
• Line ID: @mostory.co
• Facebook: mostory.co

Note: Shopping on our website is the fastest and the most efficient way. This channel will be given first priority.

At this time, we don’t have a permanent storefront, but we have refund policy in case you are not satisfied with the product.

***To enjoy easy shopping with us, you need to have a Mo. account first. Sign up ***

At check out, if you have special privileges (promotional codes or store credit ), do not forget to enter them. Upon completing your order, you’ll receive an e-mail confirmation.

Payment

Payment Methods:

  1. Credit /Debit Card: We accept Visa and MasterCard.
    Note: For debit cards, please make sure your card supports online shopping.
    Common declined payment reasons and solutions:
    The account doesn’t have sufficient funds
    :
    Check your bank account to make sure it has enough, then try again.
    The name of the account owner doesn’t match the information you provided.
    : Update your billing information with the correct details.
    The issuing bank doesn’t allow using the bank account for online or international transactions.
    : Contact your bank to allow these types of transactions, then start again.
    The bank account doesn’t exist anymore.
    : Update your billing information with a different bank account or credit card.
    There are a limited number of transactions 
    : Please contact your Bank.
  2. Bank Transfer: After you received the order confirmation number from us. We will send you the bank account number. Please send the transfer slip together with the order confirmation number to our LINE @mostory.co OR by e-mail: [email protected]
  3. LINE PAY

Please contact us ♥:

All pages of our Mo. website are in Https. HTTPS is a secured protocol, which means all
communications between clients’ browsers and our website are encrypted. This prevents people from
hacking into the requests to retrieve sensitive information such as passwords, credit card numbers, etc.
For more information click

Shipping

It depends on your location.

  • Bangkok, including Nonthaburi, Samut Prakan, Pathum Thani: 1-3 business days
  • Rural Thailand: 2-4 business days
  • Singapore: 3-5 business days
  • Japan/Korea: 5-7 business days
  • Australia/New Zealand: 10-14 business days
  • Europe 10-14 business days
  • US/Canada: 10-14 business days
  • Others: 12-20 business days
  • Free!  For Thailand (until further notice)
  • Japan/Korea/South East Asia: Free for orders above US$200. For those less, $9 for ordinary shipping and $15 for (Express 3 Day Delivery)
  • US/Canada: Free for orders above US$200. For those less, US$12 for ordinary shipping & $ 15 (Express 3 Day Delivery)
  • Australia & New Zealand: Free for orders above US$200. For those less, US$10 for ordinary shipping & $ 15 (Express 3 Day Delivery)
  • Others: US$15 per order (Ordinary Shipping), unless otherwise stated.

Order Status

Check your Order History by clicking on your username in the upper right hand corner of our website then click “My Orders”.

Check your Return Status by clicking on your username in the upper right hand corner of out website then click “My Returns”.