Returns

IS MY ORDER ELIGIBLE FOR RETURN?

  • Merchandise must be in original condition. (No damage, no scratch, all leather and metal parts are in perfect conditions).
  • Merchandise must have all packaging returned in good condition.
  • Sale items are not eligible for returns.
  • Items on limited time promotions or purchased with a discount voucher code are eligible for return unless otherwise stated.
  • Items purchased from Indiegogo are not eligible for returns.
  • Merchandise must be returned within 7 days from the date the item is received.
  • We offer a full cash refund, eligible up to 30 days after delivery.
  • All returns will be refunded via a full credit card refund or cash refund. At this time, we do not offer store credit refunds. This depends on which payment method you selected when made the purchase.
  • We will only give you refund to those receive confirmation e-mail from us and print it out and put together with the merchandise sent back.

Mo will process the compensation only when the return is following all above

HOW DO I RETURN AN ITEM?

  1. Please e-mail to [email protected] to receive confirmation.
    Please state your name , your phone number, reason for return, purchase date with attached receipt.
    – Please wait for our confirmation e-mail before returning the merchandise.
  2. The refund methods is via Credit card refund and cash only depends on which payment method you selected. It will take 7-15 business days to appear in your account from the date we received the item. Note that return must be made within 7 days of you receiving the item.
  3. Steps for returning your parcel:
    1. Print out the return confirmation e-mail from Mo.
    2. Please wrap your parcel and put the printed confirmation e-mail inside the package.
    3. Then send it to The Romoroom Office as registered mail.

      The Romoroom Company Limited
      29/18 Moo 8, Ladsavai,
      Lumlukka, Pathumthani
      12150
      THAILAND

    4. The customer is responsible for the postal fee of returning at the moment.
  4. Reminder, please keep the receipt or tracking number as evidence.
    1. Inform us of your parcel the tracking number to our e-mail [email protected]
    2.  Please note that regular international postal parcels may take up to 21 business days (excluding weekends and public holidays) for it to be delivered back to our warehouse. In this case please let us know if your tracking number and the evidence to prove you have sent us back within 7 days after you received the item.
    • After we have received your return, please allow 3-5 days for us to begin the refund process, which may take anywhere from 7-15 days to appear in your account. This depends on the payment method you selected (Cash or Credit).
    • We have a no exchange policy. If you want to exchange any items, you must create a new purchase and return your old one.

DO WE HAVE A LIMITED RETURN PERIOD?

Merchandise must be returned within 7 days from the date the item is received.
You’ll receive a full cash refund or credit refund, eligible up to 30 days after delivery.
After we 30 days of your delivery, we will not accept your return.

CAN I DO AN EXCHANGE?

Unfortunately, at this time we are unable to complete exchanges. Unless stated otherwise.
If you would like to exchange your item, please return your original purchase and create a new order for your desired item.